It is important to us that you are completely satisfied with your purchase from One day Art. If not, you have 15 days after receiving your order to let us know and get a full refund for your purchase. For a question of traceability of exchanges, we recommend that you contact us by email at info@onedayart.COM, We will process your request within 24 working hours.

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All of our items benefit from our return policy on condition of being unused and in new condition, with proof of purchase or receipt and, if possible, the original packaging. Please note that you have 30 days from delivery to return the item (s) concerned. The shipping costs are your responsibility.

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In the event of a defect (damage, obvious wear, missing original parts) related to an error on your part, we can reduce the amount of your refund in proportion to the decrease in value of the item if it has been used or handled. so as to affect its value. If necessary, we reserve the right to refuse a return or only offer an exchange or credit in the form of a voucher. This case only applies when the criteria for returning goods are not fully satisfied.

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Before proceeding, please contact our customer support service info @ onedayart. We will let you know what to do and do our best to ensure a satisfactory solution.